The Manor Club

Appointment Attendance Policy Your appointment time is reserved exclusively for you. These policies help us respect everyone's time and ensure appointment availability for all clients. By booking an appointment with The Manor Club, you acknowledge and agree to the following: Cancellation Policy: Cancellations made more than 24 hours before the scheduled appointment time may be canceled without penalty. Members: Cancellations made within 24 hours of the scheduled appointment will be charged 30% of the scheduled service's standard à la carte value. Non-Members: Cancellations made within 24 hours of the scheduled appointment will be charged 50% of the scheduled service value. Rescheduling Policy: A late reschedule is any request to move an appointment made within 24 hours of the scheduled appointment time. Members are permitted one complimentary late reschedule per calendar quarter. After that complimentary late reschedule has been used, any additional late reschedules will be treated as late cancellations and charged accordingly. Non-Members requesting a late reschedule within 24 hours will be charged the applicable late cancellation fee. Late Arrival Policy: Clients arriving more than halfway through the duration of their scheduled appointment will be considered a No-Call/No-Show and charged according to the applicable No-Call/No-Show policy. Arriving before the halfway point does not guarantee the full service can be completed. Depending on the remaining appointment time and the day's schedule, services may be abbreviated or rescheduled to avoid impacting other clients. No-Call/No-Show Policy: Members: No-Call/No-Show appointments (including contacting us at or after the scheduled appointment time) will be charged **50%** of the scheduled service's standard à la carte value. Non-Members: No-Call/No-Show appointments (including contacting us at or after the scheduled appointment time) will be charged **100%** of the scheduled service value. By completing your booking, you acknowledge that you have read, understood, and agree to The Manor Club's Appointment Attendance Policy.